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Frequently Asked Questions
Whether you’re curious about shipping, returns, product details, or how to get the most out of your fragrance, our FAQs cover everything you need to know. Browse through the answers below for quick guidance, and if you still need help, feel free to get in touch—we’re always happy to assist.
Order related FAQs
How long will it take to get my orders?
We kindly ask that you allow 3-5 working days to receive your order. If you’ve not received your purchase within this period please email customer services.
Do you accept returns or exchanges?
We accept a full refund or exchange on all products returned within 30 days of receipt, subject to the items being in their original packaging and accompanied by proof of purchase. To initiate a return, refund, or exchange, kindly contact us with your order number and reason for return. Please note that the cost of return shipping shall be borne by the customer.
General FAQs
What makes Extrait De Parfum better?
Our Extrait de Parfum formulations contain between 30% and 40% fragrance oil concentration, providing a profoundly rich and enduring scent experience with exceptional longevity. This elevated concentration allows the fragrance to develop intricately on the skin while minimizing the need for reapplication. By contrast, Eau de Parfum (EDP) typically features 15% to 20% fragrance oils, offering a lighter, comparatively a subtle projection that may require refreshing throughout the day.
How do I choose a fragrance?
Choosing the right fragrance is a personal experience. Think about what you naturally gravitate towards, where you’ll be wearing it, and how your skin reacts to different scents. Trying a few options on your skin is the best way to see how a fragrance truly settles and whether it suits your unique style and chemistry.
How can my fragrance last longer?
Apply fragrance to moisturized skin post-shower for best adherence. Focus on warm pulse points like wrists, neck, and behind ears. Avoid rubbing wrists together to maintain scent complexity. Enhance projection and longevity by layering with matching products.
